As generative AI gains traction, one of its most revolutionary applications is its integration with voice services such as VoIP. While AI-based VoIP is not a new concept, its potential to transform business phones and call centers by powering intelligent bots is truly groundbreaking.

However, generative AI’s ability to intelligently respond to user requests means it could help businesses reduce internal communication costs by taking over tasks humans used to handle.

Let’s examine some key features and business benefits of AI in VoIP services.